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Here you will find frequently asked questions








Products
How much steel wire do I need? (winch) keyboard_arrow_downexpand_less

Length of steel wire varies depending on which winch, see each product in the webshop or contact us via info@svero.com for further information

What is the diameter and dimensions of Svero products? keyboard_arrow_downexpand_less

Wheels:

For information about the diameter of the wheels, see under each product in the webshop or contact us via info@svero.com.

Axles: 

For information about axle diameter, see under each product in the webshop or contact us via info@svero.com.

Chains:

For information about the chain dimension, see under each product in the webshop or contact us via info@svero.com.

Steel wire:

For information about the diameter of the steel line, see under each product in the webshop or contact us via info@svero.com.

Are the Svero products galvanized? keyboard_arrow_downexpand_less

Winches:

For information about galvanized winches contact us via info@svero.com

Trolleys:

For information about galvanized beam trolleys contact us via info@svero.com

Are the products available in stainless steel? keyboard_arrow_downexpand_less

Hoists:

Information about stainless steel hoists is available in the webshop, for further information contact us via info@svero.com.

Chains:

Information about stainless steel chains is available in the webshop, for further information contact us via info@svero.com.

Winches:

Information about stainless steel winches is available in the webshop, for further information contact us via info@svero.com.

Can I order with different chain lengths? keyboard_arrow_downexpand_less

Adapted chains are possible on several of our products, see information under each product or contact us via info@svero.com

Where do I find product information and documentation? keyboard_arrow_downexpand_less

Step files:

Step files for Svero products can be downloaded via the webshop or info@svero.com.

Product manual:

Manuals for Svero products can be downloaded via the webshop or info@svero.com.

Drawings:

Drawings can be downloaded via the webshop or info@svero.com.

Which standards meet the Svero products? keyboard_arrow_downexpand_less

Brandklass, IP-klass, EN-STD mm:

The products in the Svero range are subject to the EU Machinery Directive 2006/42 / EC and its underlying standards. Information about fire class, IP class, EN-STD etc. can be found under each product in the Svero shop, for further information contact us via info@svero.com

EN-SIS:

Information about EN-SIS etc. can be found under each product in the Svero shop, for further information contact us via info@svero.com

Can your trolleys type 20 be used in -40 degrees Celsius? keyboard_arrow_downexpand_less

Svero beam trolleys can be used in temperatures from -10 to + 50°C

What capacity does the product have? keyboard_arrow_downexpand_less

Capacity:

Information regarding the capacity of our products can be found in the Svero shop under each model

Dimension:

Information regarding dimensions of our products can be found in the Svero shop under each model

Size:

Information regarding the size of our products can be found in the Svero shop under each model

Why can’t I find any CAD files? keyboard_arrow_downexpand_less

Cad files are not available for all our products, step files are downloaded in the Svero shop or requested via info@svero.com.

Where are your products produced? keyboard_arrow_downexpand_less

Svero branded products are produced in Sweden or in China

Which standards are your manual hoists tested for?  keyboard_arrow_downexpand_less

Svero products are tested according to EU Directive 2006/42/EG, Standard EN 13157.

How do I get hold of a drawing? keyboard_arrow_downexpand_less

Drawings of Svero products can be downloaded in the webshop or requested via info@svero.com.

Do you have a manual in Japanese? keyboard_arrow_downexpand_less

Svero manuals are available in the Scandinavian, English and German languages.

Where do I find the product certificate? keyboard_arrow_downexpand_less

The certificate is placed in the packaging of the product together with the manaul.

How can I get a new certificate? keyboard_arrow_downexpand_less

Send us the product model and serial number (see marking on the product) to info@svero.com.

If you have a customer account is it possible to login and download the certificate there.

Delivery
What is your delivery time? keyboard_arrow_downexpand_less

Normally 2-3 weekdays depending on destination and product

Until when can I place an order to be sent the same day? keyboard_arrow_downexpand_less

Orders are normally shipped 1-2 business days after receiving the order. If it is urgent, contact us, and we will try to send your order the same day

Do you have a price list for shipping? keyboard_arrow_downexpand_less

Contact us for prices on shipping and shipping options.

Can I track my shipment? keyboard_arrow_downexpand_less

If your email is registered in our system, a tracking link will be sent to you automatically as soon as your order has left our warehouse.

What shipping options do you have? keyboard_arrow_downexpand_less

Contact us for prices on shipping and shipping options

What applies to returns? keyboard_arrow_downexpand_less

Contact us regarding the return and we will help you how to proceed

How much does the shipping cost? keyboard_arrow_downexpand_less

Contact us for prices on shipping and shipping options

How long does the shipping take? keyboard_arrow_downexpand_less

Contact us for information. A tracking link will also be sent to you automatically as soon as your order has left our warehouse

Can you send express? keyboard_arrow_downexpand_less

Yes, we can solve that. Contact us and we will help you

keyboard_arrow_downexpand_less
Can you send someone to do the service? keyboard_arrow_downexpand_less

Yes, please contact us and we will see if we can help you.

Aftersales
What should I do if my product breaks down? keyboard_arrow_downexpand_less

If your product has broken down, contact us by email or phone

Are inspections required for my lifting products? keyboard_arrow_downexpand_less

Inspection of lifting products is required according to the EU Machinery Directive 2006/42 / EC and its underlying standards.

Is annually service needed? keyboard_arrow_downexpand_less

By law, an annual inspection of lifting products that lift more than 500 kg must be carried out.

Can I send products to Svero for repair or service? keyboard_arrow_downexpand_less

Contact Svero by email or telephone if something is wrong with your product.

Svero
Are you a producer of lifting equipment? keyboard_arrow_downexpand_less

Some of the Svero branded products are produced in Sweden, some in China.

Do you sell in other counties? keyboard_arrow_downexpand_less

Svero has dealers in many of the European countries, see information under "Contact us" on the website.

Why Svero? keyboard_arrow_downexpand_less

We work with all types of high-quality lifting equipment and create customised solutions regardless of how, what and where to lift.

Is your website available in other languages? keyboard_arrow_downexpand_less

The Svero page is available in Swedish and English.

E-commerce & website
How do I become a web customer? keyboard_arrow_downexpand_less

To become a web customer at Svero, send us the registration form available in the shop

How do I get a username / login? keyboard_arrow_downexpand_less

After submitting the registration form, the username and login are sent out via email

What is the difference between logged in and logged out mode? keyboard_arrow_downexpand_less

In logged-in mode in the webshop, net prices and stock balance are available

How do I get access to CAD files / Step files? keyboard_arrow_downexpand_less

Step files for Svero products can be downloaded via the webshop or ordered via info@svero.com

How do I log in to my account? keyboard_arrow_downexpand_less

Login to the Svero shop takes place via the website

How do I register an account? keyboard_arrow_downexpand_less

To become a web customer at Svero, send us the registration form available in the shop

Why should I create a Svero shop account? keyboard_arrow_downexpand_less

As a web customer in the Svero shop, you have access to your prices, current stock balance, order history and can easily place your order

My password does not work, who do I contact? keyboard_arrow_downexpand_less

If your password does not work, you can request a new one via a link on the login page or contact us via email info@svero.com.

Is your website available in other languages? keyboard_arrow_downexpand_less

The Svero shop is available in Swedish and English

ISO & quality
Is Svero ISO certified? keyboard_arrow_downexpand_less

Svero is certified according to ISO 9001: 2015 and 14001: 2015

 

Are you ISO 14000 certified? keyboard_arrow_downexpand_less

Svero are certified according to ISO 9001: 2015 and 14001: 2015

Training
Do I need formal training to perform lifting of 1 ton? keyboard_arrow_downexpand_less

No formal education is needed for the type of products we are selling

Economy
How do I pay my invoice? keyboard_arrow_downexpand_less

Payment according to information on the invoice or directly through one of the alternative in the web shop.

I don't find my invoice, how can I get a copy? keyboard_arrow_downexpand_less

Contact us via info@svero.com and we will send you a copy.

Do you ship free of charge? keyboard_arrow_downexpand_less

No, freight cost will be added.

Can I pay in dollar? keyboard_arrow_downexpand_less

Contact us via email info@svero.com to check if payment in a currency other than SEK and EUR is possible.

How do I pay my invoice? keyboard_arrow_downexpand_less

Payment according to information on the invoice or directly through one of the alternative in the webshop.

Whick payment alterntive is keyboard_arrow_downexpand_less

Payment according to information on the invoice or directly through one of the alternative in the webshop.

Terms
Resellers
In which countries do you have resellers? keyboard_arrow_downexpand_less

Svero has resellers in many of the European countries, see information under "Contact us" on the website