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We always strive to get back to you within 24 hours
+46(0)36 316570Complaint
Thank you for your request!
We always strive to get back to you within 24 hours+46(0)36 316570
SUPPORT
SUPPORT
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Do you need to complain about an item?
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Here you will find frequently asked questions
Length of steel wire varies depending on which winch, see each product in the webshop or contact us via info@svero.com for further information
Wheels:
For information about the diameter of the wheels, see under each product in the webshop or contact us via info@svero.com.
Axles:
For information about axle diameter, see under each product in the webshop or contact us via info@svero.com.
Chains:
For information about the chain dimension, see under each product in the webshop or contact us via info@svero.com.
Steel wire:
For information about the diameter of the steel line, see under each product in the webshop or contact us via info@svero.com.
Winches:
For information about galvanized winches contact us via info@svero.com
Trolleys:
For information about galvanized beam trolleys contact us via info@svero.com
Hoists:
Information about stainless steel hoists is available in the webshop, for further information contact us via info@svero.com.
Chains:
Information about stainless steel chains is available in the webshop, for further information contact us via info@svero.com.
Winches:
Information about stainless steel winches is available in the webshop, for further information contact us via info@svero.com.
Adapted chains are possible on several of our products, see information under each product or contact us via info@svero.com
Step files:
Step files for Svero products can be downloaded via the webshop or info@svero.com.
Product manual:
Manuals for Svero products can be downloaded via the webshop or info@svero.com.
Drawings:
Drawings can be downloaded via the webshop or info@svero.com.
Brandklass, IP-klass, EN-STD mm:
The products in the Svero range are subject to the EU Machinery Directive 2006/42 / EC and its underlying standards. Information about fire class, IP class, EN-STD etc. can be found under each product in the Svero shop, for further information contact us via info@svero.com
EN-SIS:
Information about EN-SIS etc. can be found under each product in the Svero shop, for further information contact us via info@svero.com
Svero beam trolleys can be used in temperatures from -10 to + 50°C
Capacity:
Information regarding the capacity of our products can be found in the Svero shop under each model
Dimension:
Information regarding dimensions of our products can be found in the Svero shop under each model
Size:
Information regarding the size of our products can be found in the Svero shop under each model
Cad files are not available for all our products, step files are downloaded in the Svero shop or requested via info@svero.com.
Svero branded products are produced in Sweden or in China.
Svero products are tested according to EU Directive 2006/42/EG, Standard EN 13157.
Drawings of Svero products can be downloaded in the webshop or requested via info@svero.com.
Svero manuals are available in the Scandinavian, English and German languages.
The certificate is placed in the packaging of the product together with the manaul.
Send us the product model and serial number (see marking on the product) to info@svero.com.
If you have a customer account is it possible to login and download the certificate there.
Normally 2-3 weekdays depending on destination and product
Orders are normally shipped 1-2 business days after receiving the order. If it is urgent, contact us, and we will try to send your order the same day.
Contact us for prices on shipping and shipping options.
If your email is registered in our system, a tracking link will be sent to you automatically as soon as your order has left our warehouse.
Contact us for prices on shipping and shipping options
Contact us regarding the return and we will help you how to proceed
Contact us for prices on shipping and shipping options
Contact us for information. A tracking link will also be sent to you automatically as soon as your order has left our warehouse
Yes, we can solve that. Contact us and we will help you
Yes, please contact us and we will see if we can help you.
If your product has broken down, contact us by email or phone
Inspection of lifting products is required according to the EU Machinery Directive 2006/42 / EC and its underlying standards.
By law, an annual inspection of lifting products that lift more than 500 kg must be carried out.
Contact Svero by email or telephone if something is wrong with your product.
Some of the Svero branded products are produced in Sweden, some in China.
Svero has dealers in many of the European countries, see information under "Contact us" on the website.
We work with all types of high-quality lifting equipment and create customised solutions regardless of how, what and where to lift.
The Svero page is available in Swedish and English.
You don't need to get an account to shop at Svero, everyone is welcome to put an order!
After submitting the registration form, the username and login are sent out via email
In logged-in mode in the webshop, you will be able to see your prices, stock balances, certificates, invoices, orders and offers.
Step files for Svero products can be downloaded via the webshop or ordered via info@svero.com.
Login to the Svero shop takes place via the website
To become a web customer at Svero, send us the registration form available in the shop
As a web customer in the Svero shop, you have access to your prices, current stock balance, order history and can easily place your order.
If your password does not work, you can request a new one via a link on the login page or contact us via email info@svero.com.
The Svero shop is available in Swedish and English
No, to get an account you must buy frequently or place bigger orders.
Svero is certified according to ISO 9001: 2015 and 14001: 2015
Svero are certified according to ISO 9001: 2015 and 14001: 2015.
No formal education is needed for the type of products we are selling.
Payment according to information on the invoice or directly through one of the alternative in the web shop.
Contact us via info@svero.com and we will send you a copy.
No, freight cost will be added.
Contact us via email info@svero.com to check if payment in a currency other than SEK and EUR is possible.
Payment according to information on the invoice or directly through one of the alternative in the webshop.
Payment according to information on the invoice or directly through one of the alternative in the webshop.
Svero has resellers in many of the European countries, see information under "Contact us" on the website
